What is OpsGenie
OpsGenie is a cloud-based incident management platform owned by Atlassian. It helps teams respond to incidents quickly and reduce downtime.
DevOps, SREs, IT teams, and business leaders use OpsGenie to keep their applications and infrastructure running smoothly.
With OpsGenie, you can receive real-time alerts, manage on-call schedules, and coordinate your incident response efforts across teams.
The key benefits of OpsGenie include organized incident response, reduced mean time to resolution, and prevention of missed incidents.
You now know what OpsGenie is and why teams use it.
Usually, this is where you’d want to see a breakdown of its key features.
But there’s something more important you need to know: Atlassian is shutting down OpsGenie. New sales for the platform have already stopped.
Since you can no longer sign up for OpsGenie, it doesn’t make sense to cover its key features here.
Instead, I’ll walk you through the shutdown timeline, share some useful resources, and show you a tool worth considering as an alternative.
OpsGenie Shutdown Timeline
Atlassian has set a clear timeline for shutting down OpsGenie:
- June 4, 2025: New sales for OpsGenie officially ended. New customers can no longer buy the tool or start a trial. Existing users can renew but cannot change their plan.
- April 5, 2027: The OpsGenie platform will be shut down completely. All access will end, and any non-migrated data will be deleted.
This timeline gives current users a two-year window to move to a new solution.
Resources About the OpsGenie Shutdown
I’ve put together some helpful resources that explain the OpsGenie shutdown in more detail:
- OpsGenie Shutdown: What You Need to Know and Your Next Steps
This covers the complete shutdown announcement from Atlassian. It explains why this decision was made and what the timeline means for both potential and current customers. - OpsGenie Alternatives: Your 12-Point Evaluation Checklist
If you’re curious about what options exist after OpsGenie, this post shows you what to look for in incident management tools. It outlines a set of common points for comparison. - 6 Better OpsGenie Alternatives You Can Switch To
This post explores several tools that are similar to OpsGenie. It gives a brief overview of different options available in the market.
Meet Spike: An OpsGenie Alternative Worth Exploring
Spike is an incident management platform designed for simplicity and speed. Like OpsGenie, it helps teams respond to incidents quickly through real-time alerts, on-call scheduling, and automated workflows.
The platform is already a trusted choice for many organizations. It has processed over 15 million incidents and delivered 750,000+ alerts to teams worldwide.
With 80+ integrations and alerts sent via phone call, SMS, WhatsApp, Slack, Microsoft Teams, push notifications, and Discord, Spike helps you manage incidents seamlessly.
Why Choose Spike
I’ve got 7 compelling reasons for you:
- Spike is a standalone end-to-end incident management tool. It covers incident detection, response, and resolution all in one platform, without needing extra add-ons.
- It’s remarkably easy to get started with Spike. Your team members can get up to speed quickly, often without needing any training. This makes onboarding new hires simple.
- Spike connects with 80+ tools, including monitoring, ticketing, and chat tools like Datadog, Jira, Slack, and Microsoft Teams. Unlike some platforms, Spike doesn’t lock you into a single ecosystem, giving you the freedom to use the tools you already have.
4. You can use Alert Rules to automatically reassign incidents, set their severity, or suppress them. It’s also possible to run external scripts to automate fixes and resolve issues faster. When on-call shifts change, you can trigger webhooks with automation plug-ins like health checks or database access.
5. Spike helps prevent burnout or alert fatigue with well-being features like Deep Work mode, cooldown periods, and quick out-of-office settings.
6. Spike is built to grow with your team. You can add new users and services as your company scales, with features like SSO and advanced admin controls to support large organizations.
7. Support is always available. You can get help through 24/7 live chat or email at support@spike.sh. The team is known for responsive, reliable support that customers trust.
Above all, Spike is an affordable yet powerful tool starting at just $6.4/user/month billed annually. And if you’re an OpsGenie user, you get 50% off your first year.
Hear what Steven Ryder, former Engineering Manager at Virtually Human, said about Spike after migrating from OpsGenie:
Conclusion
OpsGenie has served as a trusted incident management solution for years. But with Atlassian’s decision to shut it down, the platform won’t be available much longer.
However, the incident management market offers several solid alternatives that can meet your needs.
And Spike is one option that’s simple, fast, and built for teams like yours. You can try Spike free for 14 days to see how it fits your needs.