Spike's blog (Page 2)

The Human Element in Incident Management: Balancing Psychology, Communication, and Team Dynamics

Incident management isn't just about technology; it's about people too! Understanding the human factors—psychology, communication, and team dynamics—is just as crucial.

analysis

6 Common Challenges in Incident Management

$1.81 trillion—that’s how much software operational failures cost US companies in 2022. But you can avoid such software mishaps. How? With robust incident management! However, running an

alerts

Which Alert Method is Right for Your Team? Navigating Communication in Critical Times

When should you get phone calls vs just a nudge with an SMS? And ChatOps, that's a different ball game.

incident-management

Your Incident Management Questions Answered: A Guide for the Curious and the Concerned

What Is the Goal of Incident Management? How to integration incident management with continuous deployment?

analysis

Behind the Outage: Unpacking the Lessons of Major Software Incidents

Look behind Slack, Cloudflare, GitHub, and other software outages in this analysis.

incident-management

History and Evolution of Incident Management

Explore the rich history and ongoing evolution of incident management. This comprehensive guide delves into the key milestones and shifts in incident management practices, providing insights into how these changes impact modern approaches and what trends are shaping the field today."

incidents

Software Incidents: What They REALLY Cost You

Last year, CISQ reported that poor software quality costs the US $2.41 trillion, with operational failures amounting to a staggering $1.81 trillion.

incident-management

5 Best Incident Management Softwares for 2024

Incident Management is the set of processes used to detect, investigate, and resolve incidents. In this post, we analyse the top 5 products on the internet to tackle incidents effectively.

Work life balance for Oncall members

The on-call system comes with its set of advantages for both organizations and professionals. It facilitates faster incident resolution, guarantees round-the-clock support, and nurtures a collaborative approach among team members. However, how can we find a balance between the demands of on-call responsibilities and

Introduction to Oncall schedules

Oncall refers to the practice of having team members available to quickly respond to incidents. It enables routing alerts to dedicated members in specific time slots. Having someone on-call guarantees the smooth operation of systems and services, regardless of the time of day. On-calls