Though OpsGenie excels at integrating with Jira, Confluence, and other Atlassian tools, its core incident management features might not be meeting your team's needs anymore.
Maybe it's the complex oncall scheduling that frustrates your team, or you need more flexibility in alert routine, or you're looking for specific features that OpsGenie doesn’t offer—whatever your reason, we understand your challenges.
That's why, in this guide, we'll walk you through six OpsGenie alternatives that could better match your incident management needs in 2025.
11 Factors to Consider When Looking for Atlassian OpsGenie Alternatives
Before diving into the alternatives, let’s understand what key factors you need to keep in mind while choosing a replacement for Atlassian OpsGenie.
- Alert Delivery Channels: Your incidents need to reach the right people at the right time. Look for platforms that offer multiple alert channels like phone calls, SMS, mobile apps, etc so critical notifications are never missed.
- ChatOps Integration: If your team lives in Slack or Microsoft Teams, you'll want seamless integration with these tools. This allows you to manage incidents without constantly switching between applications.
- Oncall Schedule Management: Setting up and managing oncall schedules shouldn't be a headache. Look for tools that make it easy to create rotations, handle overrides, and make quick adjustments when needed.
- Multi-timezone Support: For distributed teams, robust timezone handling is crucial. Your tool should make it easy to manage schedules across different regions without confusion.
- Team Workspace Organization: As your organization grows, you'll need the flexibility to create separate workspaces for different teams while maintaining overall visibility and control.
- Status Page Functionality: Built-in status pages help keep stakeholders informed. This should be easy to set up and automatically update based on incidents.
- Integration Ecosystem: Consider tools that connect seamlessly with your entire monitoring and observability stack, beyond just Atlassian products.
- ServiceNow Compatibility: If you use ServiceNow, look for tools that offer deep integration to maintain your ITSM workflows.
- Helpdesk Tool Integration: A smooth connection with your helpdesk software allows customer-reported issues to flow efficiently to your technical teams.
- Project Management Tools: Integration with tools like Jira and Linear helps track incidents quickly.
- Video Conferencing Tool Integration: Integrations with video conferencing tools like Zoom, Google Meet, etc can make a big difference in resolution time.
Now that we understand what factors to look for, let's explore the top 6 alternatives to Atlassian OpsGenie.
6 Best Atlassian OpsGenie Alternatives
- Spike
- PagerDuty
- Incident.io
- Datadog Oncall
- XMatters
- Splunk Oncall
1. Spike
Spike is an incident response platform that prioritizes simplicity and user experience. With over 15 million incidents processed and 750,000+ alerts delivered, it's rapidly becoming a go-to choice for teams seeking efficient incident response.
Why Choose Spike as an OpsGenie Alternative
- While OpsGenie's oncall schedule management can be overwhelming, Spike gets you running in minutes with ready-to-use oncall templates.
- Your alerts will find your team wherever they work. From phone calls and SMS to Discord and WhatsApp, Spike makes sure critical notifications reach your team's preferred platforms.
- When incidents strike, you get all the collaboration tools you need. Plus, you don’t have to give up Atlassian tools like Jira, Confluence, etc—Spike allows seamless integration.
- Spike keeps the noise down with effective alert suppression and muting options. Plus, your team is protected from burnout with features like Deep Work mode, Cooldown periods, and easy out-of-office settings.
Hear what a customer migrated from OpsGenie to Spike said
Best Suited For:
Teams of all sizes — startups, small and medium businesses, enterprises, etc looking for a no-nonsense incident management solution that offers quick setup, multiple alert channels, and straightforward pricing.
2. PagerDuty
PagerDuty is the most established player in the incident management space, serving over 25,000 teams globally.
Why Choose PagerDuty as an OpsGenie Alternative
- You get enterprise-grade reliability with no scheduled maintenance windows and robust SLAs—your critical alerts will never get missed.
- Deep integration ecosystem with 700+ tools, including native connections to major monitoring, helpdesk, and project management platforms.
- Robust oncall management with advanced scheduling options and automated escalation policies.
- PagerDuty offers advanced team workspace features with custom fields for data enrichment, cross-team mobilization, and intelligent alert grouping powered by machine learning.
Best Suited For:
Large enterprises and organizations that need a battle-tested, full-featured incident management platform and can justify the higher price tag.
3. Incident.io
Incident.io takes a Slack-first approach to incident response. While it can work alongside OpsGenie, it also serves as a complete replacement.
Why Choose Incident.io as an OpsGenie Alternative
- Get a Slack-first incident management experience—create, update, and resolve incidents right where your team collaborates.
- Handle incidents end-to-end with built-in features for coordination, response, and follow-up, not just alerting.
- Easy enough for everyone to use, not just engineers. Your entire team can participate in incident management with minimal training.
- Your stakeholders stay informed with real-time status pages and automated incident updates in dedicated channels.
Best Suited For:
Teams that live in Slack and want a simple yet powerful incident management solution that everyone can use, not just engineers.
4. Datadog Oncall
Datadog Oncall combines incident response with Datadog's powerful observability platform, bringing monitoring data directly into your incident management workflow.
Why Choose Datadog Oncall as an OpsGenie Alternative
- You get instant context with every alert—each notification includes relevant metrics, logs, and traces from Datadog's observability platform to help you understand and resolve issues faster.
- Right people are notified with automatic team-service mapping. Plus, you can manage oncall rotations and escalations easily across any timezone.
- You can track and improve your incident response with rich analytics that measure resolution times, oncall load distribution, and team performance.
- Your stakeholders are informed with automated status updates while your team focuses on resolution using Datadog's integrated troubleshooting tools.
Best Suited For:
Teams already using Datadog's observability platform who want seamless integration between their monitoring and incident management workflows.
5. xMatters
xMatters (now part of Everbridge) is an enterprise-grade incident management platform focused on workflow automation and team collaboration.
Why Choose XMatters as an OpsGenie Alternative
- Your alerts reach the right people through any channel—from SMS to Slack.
- Manage oncall schedules with group calendar views and easy rotation management across time zones. Plus, get multilingual messaging support for global teams.
- Your incident response connects with your ITSM tools. Deep integration with ServiceNow and popular helpdesk tools keeps your processes synchronized.
- You can keep everyone in sync with customizable dashboards and status pages that automatically update stakeholders on incident progress.
Best Suited For:
Enterprise organizations looking for a highly customizable incident management solution with strong ITSM integration capabilities and workflow automation.
6. Splunk Oncall
Splunk Oncall (formerly VictorOps) combines data analytics with incident response capabilities. It brings Splunk's powerful analytics directly into your incident management workflow.
Why Choose Splunk Oncall as an OpsGenie Alternative
- As part of the Splunk platform, you get seamless integration with Splunk logs and hundreds of existing toolkits.
- Your alerts come with rich context from Splunk's observability data. Plus, ML-based routing sends alerts to the right experts.
- From rotations to overrides, everything is designed to make oncall management easier. Plus, ML-based recommendations help distribute oncall duties based on expertise and past incident handling.
- Your team gets instant access to similar historical incidents, runbooks, and relevant dashboards to speed up resolution.
Best Suited For:
Teams already using Splunk's ecosystem who want deep data analysis capabilities alongside incident management.
Conclusion
Choosing the right OpsGenie alternative comes down to your team's specific needs and workflow preferences.
PagerDuty offers enterprise-grade features, Incident.io excels in Slack-first operations, Datadog and Splunk OnCall bring observability integration, and xMatters focuses on ITSM workflows.
However, if you're looking for a solution that combines simplicity with powerful features, Spike stands out with its quick setup, intuitive interface, and comprehensive alert channels. Plus, you don't have to give up your Atlassian tools—Spike works seamlessly with your existing stack.
Ready to try a more intuitive incident management solution? Start your 14-day free trial with Spike today and see the difference yourself.